FAQ (Frequently Asked Questions)
1. What is Krowns?
Krowns is a UK-based streetwear brand inspired by Japanese style. Our motto is “Chase Your Crown”, every piece we drop is built to push individuality, ambition, and self-expression.
2. Where do you ship?
Right now we only ship within the UK. Expansion could be coming soon.
3. How much is shipping?
Absolutely Free on orders 30 GBP and above! (2.99 GBP Shipping for orders under 30 GBP)
4. How long does delivery take?
Standard UK delivery usually takes 2-4 working days. You’ll get a tracking number once your order’s shipped.
5. How do I track my order?
Once your order’s on the way, we’ll send you a tracking link via email so you can keep an eye on it.
6. Can I return or exchange an item?
Yes, you can return items within 14 days of receiving them, as long as they’re unworn and still in the original packaging. For exchanges, reach out to us first so we can sort you out.
7. What if my item arrives damaged or incorrect?
If something arrives damaged or not what you ordered, email us at krownsorg@gmail.com and we’ll get you sorted.
8. How do I contact you?
You can contact us through the Contact/Connect page on our site or email krownsorg@gmail.com.